Managing Pet Ownership, Returns, and Refunds

Making sure your pet’s account information is accurate helps keep records up to date and ensures the right person is listed as their owner. Whether you’re transferring ownership, returning a pet, or inquiring about a refund, Adopterluv makes it easy to know the right next step.

Removing a Pet From Your Account

If you’re transferring your pet to another owner, contact the organization you adopted from so they can update ownership.

If you’ve returned your pet to the shelter or rescue and the pet still appears in your Adopterluv account, please contact that organization directly. Once they process the return in their system, the update will be reflected in your account.

If your pet has passed away, our condolences. Please visit this help center article for instructions on how to mark your pet as such:

Returns and Refunds

For returning your pet or requesting a refund, contact the shelter or rescue directly. They can guide you through their process and provide details on their refund policy.